We surely have experienced talking to sales agent about the products they were selling. Of course we are aware that these people are not doing this for our wellness but they do this to earn a commission. This is their job and they must do well to earn more money. Let us know about manufacturers representative companies.
You surely know about customer service representatives. Their job is to answer the concerns of people and they only receive inbound calls. In the case of sales representatives, they do personal negotiations and this is way harder than that through phone. Some of them are operating through phone but they are handling outbound calls.
They are doing this to make money and cater the needs of their family. In our case, our jobs are the reason why we were able to provide to our family. In their case, it is their job and they will do everything to earn more money. They have a basic salary for their daily expenses and allowances but aside from that, they have unlimited commissions.
Meaning to say, as much as they want to sell the products and as long as they are maximizing their working hours, they will have opportunities to make money. Top performers would obviously earn more than the beginners. Experienced agents can make a lot of sales compared to trainees because they already know how to close a deal. In the negotiation process, closing a deal is the hardest part.
Sometimes, the most difficult part of a customer encounter is the negotiation. Even though you already have fully developed rapport and emotional connection with your client, they might still withdraw the transaction at the end of your conversation. This would lead to disappointment because these agents have been working so hard to make a sale. They have practiced their spiel a lot with emotions and feeling to catch the attention of a customer.
Do not engage on a single tone because this might make your conversation boring. It will only force the customer to ignore you and end the call. Having numerous rejects is fine as long as the client did not drop the call. It means that they would love to listen but they just doubt on your credibility and reliability.
It would be their loss if they do not do well in the negotiation part. There are certain techniques that need to be applied. A successful deal would not be achieved if an agent is not sure about what he or she is talking about. Therefore, they should be abundant with product knowledge.
They chose this career and they should do everything to be successful with it. Even though this job is not for the faint of heart, some are still willing to try because of high salary offers. Companies are experiencing fast turnovers because most employees decide to quit. However, this is not a hindrance for them to continue looking for potential employees.
The right response will sometimes change the mind and decision of your client. Some of them will only test on how truthful you are with your words. Consistency and confidence is very important. After all, the best things in life are something that we worked hard for.
You surely know about customer service representatives. Their job is to answer the concerns of people and they only receive inbound calls. In the case of sales representatives, they do personal negotiations and this is way harder than that through phone. Some of them are operating through phone but they are handling outbound calls.
They are doing this to make money and cater the needs of their family. In our case, our jobs are the reason why we were able to provide to our family. In their case, it is their job and they will do everything to earn more money. They have a basic salary for their daily expenses and allowances but aside from that, they have unlimited commissions.
Meaning to say, as much as they want to sell the products and as long as they are maximizing their working hours, they will have opportunities to make money. Top performers would obviously earn more than the beginners. Experienced agents can make a lot of sales compared to trainees because they already know how to close a deal. In the negotiation process, closing a deal is the hardest part.
Sometimes, the most difficult part of a customer encounter is the negotiation. Even though you already have fully developed rapport and emotional connection with your client, they might still withdraw the transaction at the end of your conversation. This would lead to disappointment because these agents have been working so hard to make a sale. They have practiced their spiel a lot with emotions and feeling to catch the attention of a customer.
Do not engage on a single tone because this might make your conversation boring. It will only force the customer to ignore you and end the call. Having numerous rejects is fine as long as the client did not drop the call. It means that they would love to listen but they just doubt on your credibility and reliability.
It would be their loss if they do not do well in the negotiation part. There are certain techniques that need to be applied. A successful deal would not be achieved if an agent is not sure about what he or she is talking about. Therefore, they should be abundant with product knowledge.
They chose this career and they should do everything to be successful with it. Even though this job is not for the faint of heart, some are still willing to try because of high salary offers. Companies are experiencing fast turnovers because most employees decide to quit. However, this is not a hindrance for them to continue looking for potential employees.
The right response will sometimes change the mind and decision of your client. Some of them will only test on how truthful you are with your words. Consistency and confidence is very important. After all, the best things in life are something that we worked hard for.
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